KNOWLEDGE BASE

Frequently Asked Questions

Find answers to your questions by clicking a tab or scrolling to the section you need.

General Information

• What is Workforce Connect?

  Workforce Connect is an online platform (Software as a Service) that helps streamline workforce partnership management. It enables organizations to standardize, track, and improve partnerships with employers, educational institutions, and community organizations.

• How does Workforce Connect work?

  Workforce Connect simplifies workforce partnership management by linking organizations, contacts, and partnerships through intuitive click paths. You can organize partnerships by assigning lead and support contacts, managing tasks efficiently, and accessing dashboards and reporting tools for valuable insights.

  This video provides an overview of the Workforce Connect platform. 

• How is Workforce Connect different from traditional CRMs?

  Unlike traditional CRMs, which are often complex, sales-focused, and limited by a restrictive licensing model, Workforce Connect is designed specifically for workforce partnership management. It offers standardized workforce-specific data, unlimited organizational access, and user-friendly navigation to ensure visibility and collaboration across your teams.

• Who is Workforce Connect designed for?

  This platform is perfect for colleges and workforce organizations seeking a simple way to manage partnerships with employers, state agencies, and educational institutions.

• What are the key features of Workforce Connect?

  • Directory Management: Easily add and organize organizations, contacts, and partnerships.
  • Partnership Builder: Customize and manage workforce partnerships with a tool designed specifically for workforce-centric organizations.
  • Task Management: Assign and track tasks efficiently.
  • Notes and Communications: Record communications for transparency and accountability.
  • Dashboards & Reporting: View real-time insights into workforce activities.
  • Unlimited Users: Collaborate seamlessly across your institution.

  This video explores the key features of Workforce Connect. 

• Do I need to install any software or download an app?

  No, Workforce Connect is entirely web-based and can be accessed through a browser. No downloads or apps are required.

• Can I use Workforce Connect on my mobile device?

  Yes, Workforce Connect is fully mobile-responsive, making it accessible from any device.

• Does Workforce Connect work for organizations of all sizes?

  Yes, the platform is scalable for organizations of any size, simplifying partnership management regardless of your team’s size.

• Who should use Workforce Connect in my institution?

  Everyone! Workforce Connect is designed for everyone in your organization to use. With unlimited users, the platform promotes visibility and breaks down silos, ensuring that workforce efforts are aligned.

• How can I request a demo of Workforce Connect?

  You can request a demo here or by contacting our Partnerships Team at info@WorkforceConnect.com. They will guide you through the platform and answer any questions to help you understand how Workforce Connect meets your needs.

Pricing & Licensing

• How much does Workforce Connect cost?

  Pricing is based on the number of enrollments (for colleges) or the number of anticipated users (for non-educational organizations). Discounts are available for multi-year contracts.

• Does my license include unlimited users?

  Unlimited licenses are available and recommended for institution-wide access to Workforce Connect. 

• Can external users access Workforce Connect?

  Access is restricted to users approved by your Institution Administrator.

• What payment methods do you accept?

  We accept checks and money orders but do not currently accept credit cards.

• Can I cancel my subscription?

  Yes, with a 30-day notice. However, payments are non-refundable.

• Are there any setup or hidden fees?

  No, there are no hidden platform fees.

• How does the billing cycle work?

  The billing cycle operates annually, with payments due once per year.

Support & Troubleshooting

• Do you offer onboarding or training for new institutions?

  Yes, every new license includes comprehensive Customer Success training.

• Do you offer onboarding or training for new users?

  Yes, we provide onboarding and training for all core users. Onboarding is customized for each institutions needs and users. 

• Is there a knowledge base or user manual?

  Yes, training resources are embedded throughout the FAQ page.

• What support options are available?

  For assistance, contact us at info@workforceconnect.com or call 1-800-314-0712 (Monday to Friday, 8 AM – 4 PM MT).

• Does Workforce Connect integrate with other tools?

  No APIs are currently available, but we are open to discussing integration needs.

• What customization options are available?

  We’re happy to explore ways to meet your needs. Contact us at info@workforceconnect.com or call 1-800-314-0712 (Monday to Friday, 8 AM – 4 PM MT).

Data Security

• Who owns the data provided by the institution?

  You, the customer, own all rights to your data.

• Where is my data stored?

  All data is securely stored in Amazon Web Services (AWS).

• How can Workforce Connect use my data?

  Your data is used exclusively to provide and improve our services.

• What is aggregated data, and how is it used?

  Aggregated data refers to anonymized information that cannot identify individuals. Workforce Connect uses this data to enhance services and conduct research.

• Is my data backed up?

  Yes, data is backed up daily.

• What happens to my data if I cancel my subscription?

  Your data will be archived and available for restoration if you return to the platform.

• How secure is the platform?

  Workforce Connect employs industry-standard security measures, including optional two-factor authentication.

Miscellaneous

• Can I suggest new features?

  Yes, email us at info@workforceconnect.com with your suggestions.

• Is the platform available in multiple languages?

  Currently, the platform is only available in English.

• Do partner organizations have access to Workforce Connect?

  No, Workforce Connect is an internal platform.